Complaints Procedure

Nash & Co Solicitors is committed to providing high quality legal advice and client care.  However, if you are unhappy about any aspect of the service you have received or about our charges please contact the person responsible for dealing with your matter or their supervisor whose name and contact details appear on your Case Fact Sheet.   If that person is unable to resolve your issues in discussion with you, then please contact our managing partner, Jon Loney, on 01752 827080 or [email protected]. Mr Loney is the person in the firm with overall responsibility for complaints.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ; email: [email protected]; website: http://www.legalombudsman.org.uk; telephone 0300 555 0333 to investigate the complaint.  Alternatively, you may be able to apply to the Court for an assessment of the bill under Part III of the Solicitors Act 1974, in which case the Legal Ombudsman may not consider your complaint

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint provided we have complied with the Ombudsman’s rules and within six years of the act or omission complained of or three years from the date you should reasonably have known that there were grounds for complaint (if the act or omission took place before the 6th October 2010 or was more than six years ago).

Please note that the Legal Ombudsman service cannot be used by businesses or most other organisations, unless they are below certain size limits.

A hard copy of our Complaints Procedure is available upon request.  The Solicitors Code of Conduct can be found at http://www.sra.org.uk

The Complaints Procedure is part of the Nash & Co Terms of Business.